M/S PROSPERITY RETAIL

Last Updated: November 2025

1. Introduction

M/S Prosperity Retail ("we," "our," or "us"), a partnership firm registered under UDYAM-GJ-01-0026093, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our handcrafted products.

2. Information We Collect

• Personal Details: Name, email address, phone number, and shipping/billing address provided during inquiries or orders.
• Order Information: Details of products purchased, order history, and payment-related information (processed securely through third-party gateways).
• Technical Data: IP address, browser type, device information, and pages visited on our website.
• Communication Records: Any correspondence via email, phone, or contact forms regarding custom orders or inquiries.

3. How We Use Your Information

• To process and fulfill your orders for Terracotta, Mud Work, Mirror Work, and Lippan Art products
• To communicate order updates, shipping details, and customer support responses
• To customize handcrafted pieces based on your specific requirements
• To send promotional offers and updates about new collections (only with your consent)
• To improve our website, product offerings, and customer experience
• To comply with applicable tax and business regulations under our UDYAM registration

4. Information Sharing

We do not sell or rent your personal information to third parties. Information may be shared only with trusted logistics partners for order delivery, payment processors for secure transactions, and government authorities when legally required.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of internet transmission is entirely secure.

6. Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal record-keeping requirements
• Opt out of marketing communications at any time

7. Cookies

Our website may use cookies to enhance browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings, though this may affect certain website functionalities.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us using the details provided in the Contact Us section below.

Last Updated: November 2025

1. Acceptance of Terms

By accessing this website or purchasing products from M/S Prosperity Retail, a Partnership firm registered under UDYAM-GJ-01-0026093, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

2. Products and Handcrafted Nature

• All our products including Terracotta, Mud Work, Mirror Work, and Lippan Art items are handmade by skilled artisans; slight variations in color, size, and finish are natural and should be expected, adding to their authentic charm.
• Product images displayed on our website are for representation purposes; actual products may vary slightly due to the handcrafted nature of the items.
• Custom orders may require additional production time, which will be communicated at the time of order confirmation.

3. Orders and Payments

• All orders are subject to acceptance and availability of materials and artisan capacity.
• Payment must be made in full (or as per agreed terms) before dispatch of products, unless otherwise agreed in writing.
• Prices are subject to change without prior notice due to fluctuations in raw material costs.

4. Shipping and Delivery

Being fragile handcrafted items, Terracotta and Mud/Mirror work products are packed with utmost care. However, we are not liable for delays caused by courier services, natural calamities, or circumstances beyond our control. Any damage during transit should be reported within 48 hours of delivery with photographic evidence.

5. Returns and Exchanges

Due to the handmade and often custom nature of our products, returns are accepted only in cases of manufacturing defects or transit damage, reported within the specified timeframe. Custom-made or personalized Lippan Art and Mud Work pieces are non-returnable unless defective.

6. Intellectual Property

All designs, patterns, images, and content displayed on this website are the intellectual property of M/S Prosperity Retail. Unauthorized reproduction, copying, or commercial use of our designs and content is strictly prohibited.

7. Limitation of Liability

M/S Prosperity Retail shall not be held liable for any indirect, incidental, or consequential damages arising from the use, misuse, or inability to use our products or website. Our liability, if any, shall be limited to the value of the product purchased.

8. Governing Law

These Terms and Conditions are governed by the laws of India, and any disputes arising shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

9. Modifications

We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of our website following any changes constitutes acceptance of the revised terms.

10. Contact Information

For questions regarding these Terms and Conditions, please contact us using the details provided in the Contact Us section.